Tisya has a well-defined and mature Application support management process which allows effective capture, reporting, tracking and resolution of Issues. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the request / problem levels. Each of these activities will be governed by service level agreements (SLAs).
Root Cause Analysis
We provide 3 levels of support:
Diagnosis and trouble shoot only. No data manipulation to the application.
Level1 plus providing the fix to the issue in-time as per the SLA based on the Severity of the issue.
Level2 plus working with third party vendors to resolve the issue.